What exactly is a digital ID?“When you think about your identity, it is such a core piece of your humanity and individuality. But when you look at your digital identity, everyone else, other than you, has control over it, including: Google, Facebook, the credit bureaus, and the federal government,” says Adam. In response to this, Airside believes in “privacy for everyone, everywhere in an information sharing world.” Their solution is the Airside Digital Identity App, which uses patented Airside technology to empower people to control their verified personal information with transparent consent protocols. This, in turn, enhances business products, decreases costs, reduces the burden of complying with privacy regulations, and opens a new world of digitally safe and secure opportunities and experiences. Airside’s Mobile Passport App was authorized by US Customs and Border Protection (US CBP) in 2014 to develop and deploy digital border management. Since then, it has expanded to 29 major airports and four cruise ports. The results? Trust, volume, efficiency, and enhanced security. The app, fortified with three layers of encryption, is five times faster than traditional processes. US CBP has processed over 18 million trips with as many as 40,000 passengers per day using it to speed through their journeys like “VIPs.”
Digital ID will be everywhere“Over the last five years, digital identity has been growing in importance. Examples include: a digital version of our driver’s license, your data on Facebook, your credit score. All of your digital identity is currently held by someone else,” Adam explains. “It’s probable that ‘someone else’ has lost it at this point. There’s less and less certainty for the big enterprises to trust that you are who you say you are. And what does that mean for access to those services?” This issue is exacerbated by the COVID-19 pandemic, where services have moved to all remote and all online. Digital services overall have accelerated and risen in importance. This combination allows for fraud to thrive. “Fraud has increased to 200–500% in every single vertical that we have looked at,” says Adam. This poses a great threat for both businesses and individuals. By 2025, Airside believes 6 billion consumers will be using digital ID technology. The privacy of such sensitive information, particularly biometrics, is going to make this market a huge battleground. You may have seen some other big tech companies that have unveiled a number of new privacy features that underscore that trend. Airside’s product not only verifies the individual’s dynamic digital identity, but it’s built in such a way that it gives the power to the individual. This is what sets Airside apart. “You can share the information you want, for the purpose you want, to the relying party you want, for the time you want,” affirms Adam. “Privacy is at the center of our product strategy and we believe that we are the only company that can credibly deliver interoperability with compelling privacy protections.”
Innovation and product management at Airside“The decisions we made as a company about data privacy, individualism, and ethics drive down to our base products,” explains Adam. Every two weeks, Airside employees are invited by Chief Product Officer, Chris Briggs, to propose a product innovation by participating in the product prioritization process. They are encouraged to present ideas that range from a process improvement to completely new applications of the product. Chris orchestrates the product prioritization process at Airside, unfolding in four stages:
- Discovery | This is the initial phase in which ideas are logged for initial review. The validating idea fit will be applicable to a simple framework to determine priority and ownership. The initiative will include a high-level overview, with strategy and product fit. The description includes a target market definition focused on buyers, need, benefit, messaging, as well as the potential financial position. This stage engages strategy, business development, and product teams.
- Inception | This is the second phase during which ideas are reviewed and researched in detail, including the definition of the target market and specific solution. The description may include the following details: total addressable market, target market definition, customer feedback, success criteria and minimum viable product (MVP) statement, business case, and build/buy/partner decision. This stage engages product and architecture and go-to-market teams.
- Elaboration | This is the third phase during which a solution is designed, and additional analysis is completed in terms of a high-level business case with costs and benefits. The description may include the following details: documented business requirements, design, architecture, business case, financial details, customer lifetime value (CLV), return on investment (ROI), quantitative measures, risks, dependencies, and contingencies. This stage engages the product, architecture, engineering, SecOps, and go-to-market teams.
- Delivery | This is the fourth phase, which focuses on all market ready launch activities, ranging from development to operations to marketing. This stage includes documented business requirements, design, architecture, success criteria, and business case. It engages architecture, engineering, SecOps, and go-to-market teams.
Adam Tsao, co-founder of Airside: “Technology should enhance your humanity, not exploit it” was originally published in Berkeley Master of Engineering on Medium, where people are continuing the conversation by highlighting and responding to this story.